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Terms of Use​

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The Paper Fall , makes available information and materials on its website www.thepaperfall.com  subject to the following terms and conditions (Terms of Use). Your use of www.thepaperfall.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. The Paper Fall  reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as "you", "your", or "customer", and the provider of website is referred to as “The Paper Fall Bucket ”, "www.thepaperfall.com ", "we", "us" or "our". 

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Exchange & Returns​

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Exchanges are applicable only on orders shipped within India. We only accept exchange if the product is defective or damaged, and no cash back returns.

If you have received a damaged product please write to us at contact@thepaperfall.com to facilitate the process. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we can help with the exchange only and no cash back returns.
Your request for exchange should be received within 3 days and the ordered products should be received within 7 days.

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Process for Exchange Request

1. Write to us at contact@thepaperfall.com explaining the issue including the unique order id of the order, reason for exchange and the images of the products.

2. Dispatch the product from any reputed or well known courier service. The cost of shipping has to be bore by the customer.

3. After dispatch please share booking receipt with order ID, and contact number on contact@thepaperfall.com

The items should be unused with original packaging in place. Any exchanged item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense.

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Cancellation

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Please mail us at contact@thepaperfall.com for any cancellation requests. We can only cancel orders if they haven’t been processed by our shipping partner i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it. 

Cancellations are not applicable on orders placed during the Sale period.

For customised/personalised orders, cancellations are not applicable.

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Changes in your order information

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If you have entered an incorrect pin code or contact number, please write to us at contact@thepaperfall.com to rectify the issue. Please note that we can update the correct code or number only if the order has not been processed by our shipping partner (until the status of the order remains unfulfilled).

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Shipping and Delivery

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Domestic Shipping

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Orders typically take 3-5 working days to be processed and dispatched (unless otherwise mentioned in the product description section). Once dispatched, delivery takes 2-7 working days, depending on the delivery pin code. If the order includes more than one item, the dispatch time will be determined by the item that takes longest to be dispatched.

Working days exclude Saturday, Sunday, and gazette holidays. Unforeseen circumstances like strikes which affect business operations or force businesses to close down for the day will be considered non-working days and impact delivery timelines.

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On delivery day, our courier partner will attempt to contact you through a call or SMS to handover your package. Please note the courier partner will make three attempts to deliver your order. If the partner is unable to reach you the order will be returned to us. 

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The shipping charges within India, on orders below INR 999/- depends on the volumetric weight of the order. Please refer the product description page for the same.

We provide free shipping on orders above INR 999/- (again, within India).

In keeping with COVID-19 guidelines there might be delays in the dispatch and delivery of orders.

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International Shipping

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International orders are dispatched within 3-5 days working days. Once the order is dispatched it takes about 2-3 weeks for the order to be delivered depending on the country. Final dispatch time will depend on all the products in the order.

Shipping rates will vary according to the country the order is being delivered to. The number of items in the order may affect shipping rates as well which will be calculated during checkout. 

Buyers will have to cover the customs and import taxes if any. The Paper Fall will not be responsible for delays during customs check. 

Returns, cancelations, exchanges and refunds are not applicable on international orders.

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Privacy Policy

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This privacy policy sets out how The Paper Fall  uses and protects any information that you give on www.thepaperfall.com  when you use this website. The Paper Fall  is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Paper Fall  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

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What we Collect

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We may collect the following information:

Name

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

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What we do with the information we gather

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

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Security

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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

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How we use cookies

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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  

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Controlling your personal information

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You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@thepaperfall.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.